Data Protection Declaration of dedicare GmbH

1. Scope of the Privacy Policy

Data protection is a matter of trust, and your trust is important to us. Trust begins with transparency. This privacy policy explains how and why we collect, process, and use your personal data. This privacy policy is based on the European General Data Protection Regulation (GDPR), which has become an international standard for strong and effective data protection.

2. Who is responsible for data protection?

Actiwa Swiss Group AG is responsible for data processing and this privacy policy.

3. Who is this privacy policy for?

Our data processing primarily concerns our customers but also includes other individuals whose personal data we process. This privacy policy applies to all our business areas and regardless of how you contact us, such as via an online shop, a website, an app, a social network, or an event. It applies to both previously collected and future personal data.

For certain services (e.g., competitions), additional privacy policies may apply in addition to this one.

This privacy policy does not apply when another company is responsible for data processing. Another company may be responsible, alone or jointly with us, when you visit our social media profiles (e.g., Facebook fan pages), interact with social plugins (e.g., the Facebook "Like" button), visit a third-party website linked by us, or when we share personal data with third parties such as authorities (see Section 8 for details). In such cases, please refer to the respective company's privacy policy, usually available on its website.

4. What is "personal data" and what does "processing" mean?

Data protection law regulates the processing of personal data, which also applies to this privacy policy.

"Personal data" refers to any information that can be linked to a specific natural person (i.e., an individual).
"Processing" means any handling of your personal data.

In Switzerland, information related to a legal entity (e.g., contract details with a company) is also considered personal data.

5. What personal data do we process, and for what purposes?

We process different personal data depending on the occasion and purpose. You can find more details in this section and often in our general terms and conditions, participation terms, and additional privacy statements.

We generally collect your personal data directly from you, for example, when you provide us with data or communicate with us. In most cases, you are not obligated to provide us with personal data unless required to fulfill a contractual obligation. However, we may not be able to offer certain services or fulfill requests without the necessary information.

Personal data can also come from other sources, such as:

Third parties (e.g., credit agencies, media monitoring companies, online service providers, financial service providers)
Public registers
Media and the internet

We process personal data—including potentially sensitive data—for the following purposes:

Communication: When you contact us or we contact you (e.g., customer service inquiries), we process your name, contact details, message content, and communication history. This helps us respond, process your requests, and improve service quality.
Purchases and services: When you buy goods or services from us, we process personal data for order fulfillment, delivery, and invoicing. We also use this data for personalized offers and service improvements.
Website visits: When you visit our website, we process technical data (e.g., access times, page visits, device information). We use this data for IT security, user experience improvements, and website functionality. We also use cookies to store preferences and personalize content. Some cookies are necessary for website functionality, while others remain stored for a certain period to personalize your experience or provide targeted advertisements. You can disable cookies, but this may limit website functionality.
Online services and apps: We process personal data to provide, improve, and develop online services and apps, including account usage data, installation details, and preferences.
Marketing and direct communication: Where legally permitted, we use personal data for marketing purposes, such as sending newsletters or advertising via email or push notifications. You can opt out of marketing communications at any time.
Competitions and events: When you participate in competitions or events, we process personal data for entry management, communication, and promotional purposes.
Customer events: We process personal data for promotional events, sponsorships, and cultural/sporting events to engage with customers.
Market research and media monitoring: We analyze purchasing behavior, surveys, media content, and other sources to improve our services.
Business partnerships: We process personal data for business transactions, supplier management, and customer relations.
Administration: We use personal data for internal processes such as IT management, accounting, and quality control.
Legal compliance: We process personal data to comply with legal obligations, handle complaints, conduct internal investigations, and respond to legal requests.
Legal protection: We process personal data to protect our rights in legal disputes and to comply with regulatory obligations.

6. How do we process personal data when you visit our website?

We collect:

Technical data: Log files (e.g., IP addresses, browser information, timestamps, device details).
Cookies and similar technologies: Used for site functionality, personalization, analytics, and advertising. Some cookies come from third parties like Google or Facebook.
Usage data: We use analytics tools (e.g., Google Analytics) to understand visitor behavior and improve our services.
Social media plugins: If you interact with plugins (e.g., Facebook "Like" button), data may be shared with the respective provider.

7. What legal basis do we rely on for processing personal data?

We process personal data based on:

Contractual necessity (e.g., fulfilling a purchase or service agreement).
Legitimate interests (e.g., improving customer experience).
Consent, where required (which can be withdrawn at any time).
Legal obligations (e.g., regulatory compliance).

Sensitive data is processed only with explicit consent unless publicly available or required for legal claims.

8. Do we share your personal data?

We do not sell your personal data. However, we may share it with:

Service providers that process data on our behalf under strict data protection agreements.
Authorities and courts, when required by law.
Debt collection agencies, in case of unpaid invoices.
Business partners, in case of mergers, acquisitions, or similar transactions.

9. Do we transfer personal data abroad?

We may transfer personal data outside Switzerland or the EU/EAA. If the destination country lacks equivalent data protection laws, we ensure data security through:

Standard contractual clauses approved by the EU or Swiss authorities.
US Privacy Shield participation, where applicable.

10. Do we use profiling?

Yes, we analyze data (e.g., purchasing behavior, website usage) to create customer profiles and provide personalized recommendations. You can opt out of profiling for marketing purposes.

11. Do we make automated decisions?

We generally do not make fully automated decisions that significantly impact individuals. If we do, we will inform you separately.

12. How do we protect your personal data?

We implement technical (e.g., encryption, access restrictions) and organizational (e.g., employee training, confidentiality agreements) security measures. However, no system is completely risk-free.

13. How long do we store personal data?

We retain personal data for as long as necessary for the intended purpose, legal obligations, or legitimate business interests.

14. How do we handle children's data?

We do not process children's data unless required. If processing occurs, we obtain parental consent where necessary.

15. Your rights regarding your personal data

You have the right to:

Object to data processing.
Request information about your stored personal data.
Request correction or deletion of your data.
Restrict data processing in certain cases.
Receive your data in a portable format.
Withdraw consent for data processing.

To exercise these rights, please contact us.

16. How to contact us

For any questions or concerns regarding this privacy policy or your personal data, please contact us.

17. Changes to this privacy policy

This privacy policy may be updated as needed. Significant changes will be communicated when feasible.

Dottikon, February 2025